Username & Login Help
After a successful payment you will get 2 emails:
1. You will get a payment confirmation email AND
2. You will also get a separate email with a link and instructions to create your username and password.
Please allow time for the systems to process your information and for the emails to arrive, as they come from separate places and one triggers the other. Emails can take anywhere from minutes to several hours to receive.
If you did not receive your two emails please check to make sure one or both emails didn't end up in a spam folder or were filtered into another folder on your device. Email providers (like gmail) require that you adjust your inbox settings to allow you to see certain emails from companies.
We do not recommend using Yahoo email or Hotmail email because of their deliverablity issues.
If you aren't seeing the emails from us...
Our emails to you may have wound up in your spam filter/folder, or if you are using Gmail, then one of the secondary folders used by Gmail to filter your emails for you. Make sure you add email@example.com to your email contacts so that your email provider knows we aren't spam.
If you're using Gmail tab view, find one of our emails and drag it into your "Primary" tab. Google will then ask you if you want to apply this to all emails from this sender; click "Yes" if your Gmail is set up with the tab view. Otherwise, check Gmail's support page for troubleshooting your email here.
AOL and Yahoo email addresses are particularly problematic for emails landing in spam or not being delivered at all. AOL Help for resolving email is here. Yahoo Help for resolving email is here.
DO NOT EMAIL THE NEWSLETTER@ ADDRESSES AS THE EMAILS WILL NOT BE SEEN BY STAFF.
I am unable to log in.
Sorry you are having trouble logging into the site. Please remember that usernames AND passwords are case sensitive so make sure your Caps Lock on your device isn't set to "on." Also make sure you are not hitting the space bar at the end of your username or password because login credentials reads spaces as characters too.
Here's a direct link where you can reset your password. To protect your privacy, no-one else has your password (not even us), so you can just choose "Lost your password?" on the login page, or through the link above, and our automated system will email you a new one.
If you have more than one email address, your temporary password will go to the address you used when registering for the program, so make sure you check that particular email account, and not other email accounts you might have.
If you are still having trouble, contact support by emailing support(at)eftuniverse(dot)com. See the "The Support Team for TDI" section of this page for the support team hours of operation.